1. REFERENCE SERVICE STATEMENT

Submitted by KPL on Fri, 01/13/2006 - 9:04am.
The Reference Librarian should extend every courtesy to all library patrons in fulfilling their requirements whether in person, by telephone, or by mail.

The Reference Service objectives are as follows:

1. Provide personal assistance to all library users, making the best practical use of library resources.
2. Select, acquire and organize sources of information to meet the needs of library users and prospective users.
3. Educate library users on the various methods of gaining access to sources of information, both inside the library and beyond it.
4. Plan and provide public programs of interest to the community.
5. Cooperate with other community agencies and organizations in their efforts to serve the community.

The Reference Librarian will advise the patron of the library's holdings of a required subject and assess an individual work in relationship to other works available on the same subject area. The librarian will also advise patrons of the appropriate format of the information sought and compare it to similar works on the same subject, and locate specific types of information within the collection and from other sources.

When answering a patron's request for information, all resources within the library should be utilized, including resources within the South Texas Library System when necessary. When information is provided on any subject, including the most common knowledge, the reference source for this information should always be cited. The Reference Librarian should never provide information "off the top of his/her head" without citing an authority.

While many factors may affect the amount of information required to answer a patron's inquiry, each effort should be as consistent as possible. During busy periods when the Reference Librarian is not able to extend as much time as needed to locate information for a patron, it may be helpful to request that the patron return at a less busy time, allowing the librarian time to locate all sources available. It is very important that all information be accurate and appropriately cited.

All business not concluded at the end of a Reference Librarian's tour of duty will be passed on to the relief librarian. The patron should never be abandoned in the midst of a search for information because the Reference Librarian is going off duty. If there is to be a change of librarians assisting a patron, the patron should be advised of this by the first librarian. The relief librarian should do the same when the first librarian returns.

2. MATERIAL SELECTION POLICY
1. General Reference Collection
Submitted by KPL on Fri, 01/13/2006 - 9:08am.
The Reference Librarian has the primary responsibility to select materials judged to be the best for the Reference Collection as well as materials the individual patron will find valuable and useful.

While the library attempts to cover topics that are of interest, selection in most subject areas is made with the non-specialist in mind. Both current and retrospective coverage shall be provided. The reference collection will also provide selective coverage on subjects of current and local interest.

The library's general reference collection will include three levels of materials. These three levels will represent basic, intermediate, and advanced sources in the subject areas listed below. The main emphasis will be on materials in the English language and recommended for public libraries in the following subject areas:
1. General Reference Collection
Submitted by KPL on Fri, 01/13/2006 - 9:08am.
The Reference Librarian has the primary responsibility to select materials judged to be the best for the Reference Collection as well as materials the individual patron will find valuable and useful.

While the library attempts to cover topics that are of interest, selection in most subject areas is made with the non-specialist in mind. Both current and retrospective coverage shall be provided. The reference collection will also provide selective coverage on subjects of current and local interest.

The library's general reference collection will include three levels of materials. These three levels will represent basic, intermediate, and advanced sources in the subject areas listed below. The main emphasis will be on materials in the English language and recommended for public libraries in the following subject areas:

A. General Works
Submitted by KPL on Fri, 01/13/2006 - 9:09am.
General works:
This area will include sources on topics such as, but not limited to, grants and awards, symbols, series publications, computers, the supernatural, book pricing information, antique books and book collecting, selected subject bibliographies, selected subject and periodical indexes, general book reviewing sources, bibliographic and biographical dictionaries, and sources on newspapers and periodicals.

Types of materials: almanacs, bibliographies, encyclopedias, dictionaries, directories, guides, handbooks, indexes, and unabridged Reader's Guide.

B. Psychology
Submitted by KPL on Fri, 01/13/2006 - 9:10am.
Psychology:
This area will include sources on topics such as, but not limited to, psychiatry, psychoanalysis, behavioral psychology, psychology of personality, biographical information on psychologist, and the history of psychology. Also, sources on psychological testing, parapsychology, the occult, magic, and witchcraft, and popular psychology.

Types of materials: encyclopedias, dictionaries, directories, and handbooks.

C. Philosophy / Religion
Submitted by KPL on Fri, 01/13/2006 - 9:11am.
Philosophy / Religion:
These areas will include sources on such topics as, but not limited to: history of philosophy, world philosophy, biographical information on philosophers, Western philosophy, theology, primitive and ethnic religions, Jewish religious thought, Christianity, Buddhism, Hinduism, Islam, and other non-Christian religions. Also, to include general works on mythology and folklore, and customs.

Types of materials: encyclopedias, dictionaries, directories, modern Bible texts, Bible concordances and commentaries, atlases, yearbooks, and handbooks.

D. Law
Submitted by KPL on Fri, 01/13/2006 - 9:12am.
Law:
Law sources in the reference collection will be limited to historical and general non-technical sources. These will include sources on topics such as, but not limited to, law terms, treaties, world governments, and sources on legal research.

Types of materials: bibliographies, dictionaries, guides, manuals, and handbooks.

E. Education
Submitted by KPL on Fri, 01/13/2006 - 9:13am.
Education:
This area will include sources on such topics as, but not limited to, curriculum and instruction, instructional materials, methodology, special problems, program development and administration, vocational rehabilitation, career education, continuing education, bilingual education, professional societies, higher education societies, higher education, accrediting bodies, and statistical information. Also, general works on the history of education, philosophy of education, educational psychology, and, the education of exceptional children. Popular treatments are acquired selectively.

Types of materials: basic indexes, encyclopedias, directories, dictionaries, almanacs, guides, selected directories of education, directories of education agencies, private and public schools, colleges and universities, handbooks, and manuals.

Requests for specialized information in this field will be referred to the Education Library at Texas A & M University - Kingsville.

F. Other Social Sciences
Submitted by KPL on Fri, 01/13/2006 - 9:13am.
Other Social Sciences:
These areas will include sources on topics such as, but not limited to, sociology, anthropology and ethnology, folklore and popular customs, etiquette, statistics, political science, public administration, social welfare, economic history, energy, careers and vocational guidance, consumer information, holidays, festivals, and anniversaries.

Types of materials: encyclopedias, dictionaries, directories, yearbooks, almanacs, and indexes.

G. Language
Submitted by KPL on Fri, 01/13/2006 - 9:14am.
Language:
The emphasis will be on current and historical reference materials about the English language written in English and other reference materials on particular languages. These are to include sources on topics such as, but not limited to, syntax and semantics, phonetics, historical and etymological sources, general linguistics, proper names, foreign terms, grammar, abbreviations and acronyms, slang, dialect, and counter-culture, idioms, obsolete and ironic words, usage and pronunciation, and synonyms, antonyms, and homonyms. Other sources included are works on phrases, sign language, foreign language sources, and rhyming and subject dictionaries.

Types of materials: dictionaries, foreign language dictionaries (bilingual and polyglot), guides, manuals, and handbooks.

H. The Arts
Submitted by KPL on Fri, 01/13/2006 - 9:14am.
The Arts:
This area will include sources on topics such as, but not limited to, architecture, painting, prints and engravings, sculpture, antiques, ceramics and glass, clocks and watches, costume, furniture and interior design, metal arts, coins, medals, and currency, postage stamps, photography, plastic arts, drawing, print media, textiles, biographical sources, advertising, and comprehensive works on major periods, movements, and geographical areas.

Types of materials: encyclopedias, dictionaries, directories, yearbooks, price guides, and indexes.
I. Music
Submitted by KPL on Fri, 01/13/2006 - 9:15am.
Music:
Music sources will include topics such as, but not limited to, musical forms, themes, opera, musical theater, songs, jazz, electronic music, folk and popular music, instruments, and recorded music. Also included will be sources on musicians, the history of music, dance, and biographical works.

Types of materials: almanacs, dictionaries, directories, encyclopedias, directories, indexes and guides.

J. Recreation and the Performing Arts
Submitted by KPL on Fri, 01/13/2006 - 9:16am.
Recreation And The Performing Arts:
These areas will include sources on topics such as, but not limited to, world sports, indoor games and amusements, athletic and outdoor sports, the theater and theater history, films, television, dance, choreography, and selected biographical sources.

Types of materials: almanacs, guides, directories, dictionaries, handbooks, and encyclopedias.

K. Literature
Submitted by KPL on Fri, 01/13/2006 - 9:17am.
Literature:
The emphasis will be on current and historical reference sources. This will include topics such as, but not limited to, research methods, selected biographical works: quotations, proverbs, drama, essays, fiction, plays, poetry, romances, and epics, stylistics: speech and debating, literary terms, orations, criticism, histories, outlines, parodies, and selected works, quotations, proverbs, drama essays, fiction, plays, poetry, romances and epics, stylistics, speech and debating, literary terms, orations, criticism, histories, outlines, parodies, and, selected works on individual authors. Also included are sources on the literature of the English language, Germanic languages, Romance languages, Slavic, and East European languages, African literature, Classical languages, and World literature.

Types of materials: bibliographies, dictionaries, encyclopedias, digests, directories, and indexes.

L. History
Submitted by KPL on Fri, 01/13/2006 - 9:17am.
History:
This area will include sources on topics such as, but not limited to, archaeology and prehistory, classical antiquities, Medieval and Renaissance history, Modern history, the Americas, Europe, Africa, Asia, Australia, and New Zealand, Oceania, the Arctic and Antarctic. In addition, this area will acquire sources on geography and travel maps, collective biographical sources, heraldry, world history, chronologies, selected histories of other nations, historical documents, and current events.

Types of materials: dictionaries, directories, atlases, handbooks, gazetteers, guidebooks, and encyclopedias.

M. Pure Sciences
Submitted by KPL on Fri, 01/13/2006 - 9:18am.
Pure Sciences:
These areas will include sources on topics such as, but not limited to, science and technology, astronomy, natural history, physics, botany, biology, zoology, bacteriology, biochemistry, entomology, genetics, organic and inorganic chemistry, geology, meteorology, mineralogy, oceanography, and paleontology. Biographical sources in these areas will also be included.

Types of materials: encyclopedias, dictionaries, handbooks, atlases, and yearbooks.

N. Business and Industry
Submitted by KPL on Fri, 01/13/2006 - 9:19am.
Business and Industry:
Materials, excluding historical sources, will be limited to a five-year span as of the current year. Sources will include topics such as, but not limited to, business bibliographies, economics, finance, banking, production, macroeconomics, commercial law, real estate law, local units of government, insurance, communication and transportation, domestic and foreign trade, and, investment sources.

Types of materials, dictionaries, directories, almanacs, handbooks, guides, and yearbooks.

O. Medicine
Submitted by KPL on Fri, 01/13/2006 - 9:19am.
Medicine:
This area will include general sources on topics such as, but not limited to, first aid, drugs, poisons, anatomy, health problems and products, diagnosis and therapy, medical education, nursing, folk medicine, diet, baby and child care, industrial materials, and biographical information on physicians.

Types of materials: encyclopedias, dictionaries, directories, guides, manuals, and almanacs.

P. Other Applied Sciences
Submitted by KPL on Fri, 01/13/2006 - 9:20am.
Other Applied Sciences:
These areas will include sources on topics such as, but not limited to agriculture, forestry, home economics, chemical and related technologies, computer science, metallurgy, aviation, ships, general electronics, formulas, and trademarks and patents.

Types of materials: dictionaries, directories, encyclopedias, and handbooks.

Q. Ready Reference Materials
Submitted by KPL on Fri, 01/13/2006 - 9:21am.
Ready Reference Materials:
A small number of materials within the Reference Collection are selected because they are items that receive frequent use. The following are some examples of Ready Reference materials that must be collected for the Reference Collection.

A. Almanacs and yearbooks - Current editions of major U.S. publications
B. Bibliographies - Priority will be given to the more general bibliographies on broad topics. Exceptions will be made for topics of long-standing demand or of considerable current interest. Bibliographies with a narrow scope, such as a single author bibliography, will be shelved in the stacks.
C. Biography - Comprehensive works dealing with professional, national, and international biography, including both current and retrospective.
D. City Directories - Only the Kingsville City Directory will be subscribed to at present. Back issues are shelved with the Texas Reference collection.
E. Concordances - Only concordances for very important authors of works (i.e., Shakespeare, the Bible, etc.).
F. Dictionaries - Unilingual, bilingual, and polyglot dictionaries will be collected for the major languages. In addition to these, some specialty English language dictionaries (i.e., slang, etymology, etc.), as well as some specialized subject dictionaries will be collected.
G. Directories - Current editions of major directories of broad scope and/or in fields of popular interest (i.e., educators, manufacturers, corporations, etc.) will be collected.
H. Encyclopedias - Major general encyclopedias, both single and multi-volume will be collected. In addition to these, yearbooks of encyclopedia sets and specialized subject encyclopedias in areas of high interest will also be collected. Encyclopedias should be no more than five years old. If funds allow, an attempt is made to replace one of these sets every five years on a rotating schedule.
I. Genealogy and Heraldry - An attempt is made to purchase all worthwhile handbooks and genealogical reference books, which relate to the U.S.A. with an emphasis on Texas families.
J. Geographical sources - Authoritative atlases, maps and gazetteers covering all areas of the world will be collected. Sources covering more selective areas will be collected upon the basis of demand.
K. Handbooks - Current and authoritative handbooks in fields of popular interest and/or with broad scope will be collected.
L. Indexes - Indexing services for periodical literature will be purchased.
M. Plot summaries - Major comprehensive collections of plot summaries will be purchased.
N. Sacred books - Reference maintains a small collection of major translations of the Bible in English, as well as English translations of sacred works significant to major world religions.
O. Telephone books - Copies of current telephone directories from major and selected cities of Texas, Selected copies of business and industrial telephone directories.
P. Travel Guides - U.S.A., Canada, Mexico, Europe and other limited travel guides will be purchased. A collection of travel brochures of major and selected cities in Texas are also collected and provided to patrons free of charge.

2. Texas Reference Collection
Submitted by KPL on Fri, 01/13/2006 - 9:22am.
The purpose of the Texas Reference Collection is to acquire and make available research materials relating to Texas history.

A. The Texas Reference Collection primarily contains published manuscripts relating to the social and natural history of Texas.

B. Published material on the history of South Texas and major reference works on Texas history in general is emphasized.

C. Unpublished material will not be collected unless:
1. Directly related to South Texas
2. Exceptional historical interest
3. Contains information not Available elsewhere

D. When possible, unpublished material will be retained in some form other than archival original such as photography, binding, and microform.

E. Books with maps of the state before 1900 will be added. Others will be added only if they document the development of South Texas in a significant way.

F. Microfilmed copies of non-local newspapers may be added based on dates covered, the area of news coverage, and historical significance. Special consideration is given to newspapers, which might document activity in the Kingsville area during periods not covered by the Kingsville-Bishop Record News.

G. Superceded editions of Reference Books relating to Texas will be transferred to the Texas Reference Collection on a selective basis. The decision to transfer will be based on the importance of uniqueness of the information and its relevance to South Texas.

H. The Reference and Acquisitions Librarian selects for the Texas Reference Collection from:
1. Texana publishers
2. Southwestern Historical Quarterly
3. Other periodicals
4. Brochures and flyers

I. The Reference Librarian recommends titles appropriate for circulating collections.

J. The Reference Librarian evaluates and withdraws materials as necessary.

3. Genealogy Reference Collection
Submitted by KPL on Fri, 01/13/2006 - 9:23am.
The purpose of the genealogy collection is to acquire and make Available a broad collection of American and Hispanic genealogy material that are of interest to regional genealogist.

A. Although there are no geographic limits to this collection, emphasis is given to those areas of the world of highest interest to regional genealogist using the materials or those that are significant because of the ethnic heritage of the community.
B. Priorities for the selection of genealogical materials in rank order:
1. Major sources which cover a wide geographic area or subject of general interest to general interest to genealogists including indexes, how-to books, inventories, bibliographies, directories.
2. Material related to Texas and Northern Mexico.
3. Materials on specific geographic areas important to regional researchers.
4. Materials specific to geographic areas of lesser importance to local researchers.
5. Published family histories if warranted by regional interest.
C. The United States Federal Census on microfilm will be purchased, as possible, with the goal of completing the collection for all states for all available years.
D. A very limited map collection other than atlases, will be purchased only if they cover an area deemed important or fill a specific need such as showing areas which have changed boundaries or names, or which locate places of major interest as cemeteries or small communities.
E. National and Texas periodicals of major reputation are purchased as continuing subscriptions.
F. A small number of genealogical society quarterlies will be purchased if they are of interest to regional researchers. Current issues are kept on the periodical shelves. Non-current issues may be retained in bound and cataloged format if the content is of sufficient value, others are kept in binders if incomplete or of marginal value for a time period determined on a case by case basis.
G. A significant percentage of the additions to the Genealogy Collection are gifts and donations. Although the decision to add a donation is made on the basis of appropriateness and available space, the priorities for purchase will not be applied. Family histories and source records from any area may be added based on potential user interest and condition.
H. The Reference and Acquisitions Librarians will determine materials of importance to researchers by analyzing:
1. The heritage of the community.
2. Observed use within the library.
3. Patron requests.
4. User survey.
5. Subjects of gifts and donations.
I. The Reference and Acquisitions Librarians use, but are not limited to, the following sources to identify materials for inclusion in the Genealogy Collection:
1. Genealogical Helper
2. Genealogical publishers
3. Brochures and flyers
4. Exchange journals

3. GENERAL GUIDELINES FOR DESK DUTY
Submitted by KPL on Fri, 01/13/2006 - 9:27am.
In the interest of maximum service to Kleberg County residents, the overriding goal of the Reference and Information Department is to provide accurate and efficient information on materials that are required by users, whether in person, by telephone or in writing. All information requests are to be handled. If information is Available, it is provided to users without making a judgment on its moral or aesthetic worth. (See appendix 20)

It is expected that judgment will be used in determining which questions can be handled to completion by the staff and which ones are best answered by providing guidance in selecting sources to consult. Most general inquires concerning directions and ready reference questions involving specific facts are easily determined from standard sources. The following are some general guidelines for reference service:

. RECORDING STATISTICS AND QUESTIONS
Submitted by KPL on Fri, 01/13/2006 - 9:55am.
On the Information Desk is a log on which reference statistics are noted. Personnel are responsible for counting the number of questions received at their respective desks. All questions, regardless of their nature, are to be counted. The reasons for keeping a record of reference transactions are:

v The record is a good indication of the kinds of information people are seeking.
v It is a quantitative measure of the reference transactions taking place in a department or agency.
v It can be an aid in determining staff and schedule needs.
v It can be used as a source of information by the library Director and other staff members when representing R. J. Kleberg Public Library services and
v It can be used as an in-service training guide. Discussion of individual transactions can help the staff increase its knowledge of sources and improve reference techniques.

THREE TYPES OF QUESTIONS RECORDED STATISTICALLY

A. THE READY REFERENCE QUESTION: a request for information found without too much effort.
B. THE READER'S ADVISORY QUESTION: requires serious effort be extended to a patron to suggest or select books for reading or study.
C. THE RESEARCH QUESTION: requiring a great amount of time and effort to answer, involving the consultation and comparing of many sources, and possible combinations of materials in order to derive a satisfactory answer. The time consumed by the staff member(s) may vary from five minutes to several hours, even extend over several days, or a longer period of time.

INSTRUCTIONS - The staff members should report each contact separately, whether or not the user has already consulted either that staff member or another on the same information need.

The use of sources defines the nature of the transaction. Primarily the distinction lies in whether or not bibliographic information is used by the staff to answer the question. Secondarily, a source need not be bibliographic, for example, if the reference staff member uses a personal or institutional expert to assist the user, the transaction is a reference function.
The answer to a reference question has two parts:
1. Identification of the source
2. Location of that source.
Identification of the source and location of the source are about always based on bibliographic knowledge.

The purpose of the statistical reports is to help in the conceptualization of reference work in an effort to make informed decisions on resources and their use for public service. They are used for evaluation, policy decisions, budget decisions, staffing, and scheduling.

5. TELEPHONE CALLS

1. Incoming Calls
Submitted by KPL on Fri, 01/13/2006 - 9:58am.
It is our intention to aid the public by providing accurate information in the most efficient manner possible, and we will make an attempt to answer all reasonable requests. Three ready reference questions per call is a recommended guideline, however, exceptions may be made depending on how busy the Reference Department is. Telephone questions are answered at the time of the call if this can be accomplished quickly and there is no patron waiting at the desk for information. THE USER WHO COMES TO THE REFERENCE DESK HAS PRIORITY ABOVE THE PERSON WHO CALLS ON THE TELEPHONE. If the answer will keep the telephone in use for an unreasonable time (more than 5 minutes), the Reference Staff will, call the patron back later, ask the patron to call back at a specified time, or, if the question involves extensive research, ask the patron to come to the Library.

The following are minimum standards for doing telephone referral reference work in the Reference Department of the R. J. Kleberg Public Library:

A. Telephone reference service should be used for short, factual information questions that do not require extensive reading or interpretation on the library staff member’s part. If the caller has a number of items to be answered or checked (e.g., specific titles, zip code numbers, addresses), a limit of three queries will be placed per call. The shelves must be checked for all materials including reference. If the material in question is reference, it should be emphasized that the material must be used in the library. Time limitations for staff work on telephone questions will be at the discretion of the staff member and dependent on the appropriateness of the question for telephone service and the busyness of the library at the time. At no time will the Reference Department engage in extended research for telephone callers.

B. Telephone callers may be asked to leave their names and numbers for return calls by staff members when the source of an answer is not immediately obvious to the staff member or when the library is busy and the answer cannot be quickly provided.

C. The length of search for any one question is not to exceed one hour. For our purpose and for the purposes of simplicity we may tell patrons that searching for longer than one hour constitutes research. If a further search is feasible the librarian should always be prepared to tell patrons what further sources may be checked if they wish to come to the library to continue the search themselves.


REFERENCE SERVICES: TELEPHONE CALLS CONT’D

D. When the librarian has exhausted library sources (and only then) in searching for the answer to a question, and if he/she thinks a local outside source might be able to answer the question, he/she should call the outside source rather than refer the patron to it. WE ARE HERE TO PROVIDE THE BEST SERVICE POSSIBLE TO PATRONS AND IF THIS MEANS PHONING LOCAL SOURCES FOR THEM, THEN WE SHOULD DO IT. THE EXCEPTION TO THIS RULE WOULD BE WHEN A PATRON WANTS INFORMATION THAT MIGHT BE OF A CONFIDENTIAL NATURE. After exhausting library sources, the librarian should then call the patron back to ask if it would be all right to call outside sources for them. The patron may have reasons for not having the library call and the patron's wishes should be followed at all times.

E. Circulating materials located through a search for a telephone caller will be held at the request of the caller at the Circulation Desk for a period of not longer than three days. Not more then three book titles are usually checked against the On-line Public Card Catalog (and shelves, if necessary) per telephone call. The patron may, of course, call again and have three more titles checked.

F. No legal, medical or drug questions will be answered by telephone except in cases where short simple definitions or descriptions are requested from identified sources without interpretation by the staff member.

G. No homework, puzzle, or contest questions will be answered over the telephone when they can be identified as such.

H. No consumer evaluations will be read over the phone, but the presence of such evaluations will be located and identified.

I. No quotations for stocks or other securities, currency exchange rates, etc., will be read or answered over the telephone.

J. City directories will be used to answer questions only when the name, address or telephone number of person is given by the caller.

K. The telephone book collection is maintained by the Periodical Serials Department as a supplement to services provided by the telephone company. While the Reference Department will supply information from these books, requests for phone numbers, which can be answered by the Phone Company, will NOT be provided.

L. No reserves on library materials will be taken over the telephone.

2. Outgoing Calls
Submitted by KPL on Fri, 01/13/2006 - 9:59am.
A. General Guidelines-- When placing official outgoing calls always identify yourself as a member of the Reference Department of the R. J. Kleberg Public Library. Ready Reference and outgoing calls should be kept as brief as possible. Callbacks should be limited to specific facts, short encyclopedic articles, quotations, and short lists. Anything of length or highly technical nature should not be read over the telephone.

v Ready reference. Ready reference requests are defined as those inquiries, which can be accurately answered in three to five minutes while the patron waits.

v Callbacks. A call-back is defined as a question which can be answered appropriately by telephone but requires more than three to five minutes to complete. If the situation seems to warrant it and there is insufficient time to answer a question while the patron waits:

1. The patron may leave his/her name and telephone number and will be called when the information is available. If more convenient for the patron, or if the call is long distance or an extended area call, which cannot be placed over tie lines, the patron may be asked to call. The patron should be instructed exactly how to place the return call.

2. In general, the librarian taking the question is responsible for completing it and calling the patron unless other arrangements are made.

3. Whenever possible, callbacks should be completed the same day or within 24 hours unless specific arrangements are made otherwise.

6. HANDLING SPECIAL INQUIRIES
Submitted by KPL on Fri, 01/13/2006 - 10:00am.
The library offers many types of Reference Services. Some services, particularly in providing information over the telephone, may be limited. The reference staff will not aid persons in finding answers for questions relating to take-home exams, or for radio, newspaper, or TV contest, quizzes and puzzles. Application of rules, such as the amount of time spent on a single question, depends upon the nature of the question, the need of the user, and above all, the judgment of the Reference Librarian. For example, staff cannot identify or estimate the value of rare or used books, coins, stamps, or other items. Also, limited staff time does not permit searching such things as genealogical or historical records in microform, or unlimited staff photocopy service. In some cases, the basic reference tools that might be used to find needed answers will be indicated. The following Reference Services offered by the library are subject to the following policy restrictions:

7. REPORTING PROBLEMS
A. Emergency and Nuisance Calls
Submitted by KPL on Fri, 01/13/2006 - 10:25am.
Emergency and Nuisance Calls: Staff is responsible for reporting security and medical emergencies requiring immediate action to City Police or 911. Building emergencies and security problems should be reported to the Library Director or designee during the day and to the appropriate officials at nighttime. Such building emergencies would include fires, electrical hazards, and water leakage.
In an emergency, such as a bomb threat, try to obtain as much information as possible from the caller and notify the City Police or 911 immediately.
Nuisance calls should be dealt with as quickly and unemotionally as possible. If they persist, notify the Library Director or designee.

B. Missing Reference Books
Submitted by KPL on Fri, 01/13/2006 - 10:26am.
Missing Reference Books: Temporarily missing reference books should be reported to the Library Director or designee. The circulation records should always be checked before the book is reported "missing."

C. Missing Pages from Books or Periodicals
Submitted by KPL on Fri, 01/13/2006 - 10:27am.
Missing Pages from Books or Periodicals: Pages missing from books or periodicals may be noticed by or brought to the attention of the Reference Librarian. Since library policy does not generally permit the replacement of mutilated pages because of the cost of borrowing, copying, rebinding, etc., the Reference Librarian will, if the user wants the missing information, suggest another library or interlibrary loan as the source. The Reference Librarian will write at the top of cover page, "Damaged Book." If the missing pages appear to be due to publication error, and if the book or periodical has been recently received, then the Reference Librarian will take the item to the Acquisitions Department (if it is a monograph) or the Serials Department (if it is a periodical) where a replacement will be requested for the imperfect copy.

D. Disorder in Book Arrangement
Submitted by KPL on Fri, 01/13/2006 - 10:27am.
Disorder in Book Arrangement: Since disorders in book arrangement can cause serious inconvenience to users, the reference staff should pay continuous attention to maintaining the collection in good working order. Occasionally, there will be breaks in the workday to accomplish this. Shelving problems should be reported to the Book Return department staff responsible for collection maintenance. When there is a temporary pileup of heavily used reference books, staff members should attempt to keep the collection in good working order, reshelving books as necessary.

E. Public On-line Card Catalog Collections
Submitted by KPL on Fri, 01/13/2006 - 10:28am.
Public On-line Card Catalog Collections: Reference staff, like other library staff, are responsible for reporting to Technical Services any errors discovered in the On-line Public Card Catalog.

F. Reference Book Problems
Submitted by KPL on Fri, 01/13/2006 - 10:29am.
Reference Book Problems: Reference staff are responsible for notifying the appropriate librarian of any reference book problem requiring some kind of follow-up activity of the desk. For example, while working at the desk you may have occasion to use a reference work you suspect is outdated, and perhaps should be removed from reference, or replaced by a newer edition. Such discoveries should be reported in memo form and given to the appropriate librarian.

G. Complaints Concerning Policies or Functions
Submitted by KPL on Fri, 01/13/2006 - 10:29am.
Complaints Concerning Policies or Functions: Complaints received at the Reference/Information Desk always deserve the most careful consideration and a sincere effort toward a reasonable explanation. If the person making the complaint is still not completely satisfied, he or she should be referred to the Library Director or designee.

8. INTER-LIBRARY LOAN
Submitted by KPL on Fri, 01/13/2006 - 10:30am.
Interlibrary Loan is one of the services provided by the Robert J. Kleberg Public Library and is administered through the Reference Department. When the library does not have a specific book or item that a patron desires, it may be requested from another library through the South Texas Library System Interlibrary Loan program.

Requests are limited to three items per patron. Most I.L.L. requests are free-of-charge unless otherwise noted. The user must have a current valid library card and a clear patron account at the time of check-out.

Books borrowed from other libraries should be picked up in a timely manner. The loan period for an I.L.L. item depends upon the policies of the lending library. Most libraries will lend materials for two to four weeks from the date that it is received at the borrowing library. The user will be informed on the length of the loan when the material is being checked out. In some cases, a lending library may send an "In-House Use Only Item" that requires that patron use the material "In-House" at the borrowing library. As per instructions of lending library, the borrowing library will NOT allow patron to check-out item.

In some cases, postal insurance may be required for some I.L.L. items being borrowed if lending library requires that the item be insured. Some libraries may also charge for photocopied materials requested through I.L.L. Any handling charges or fees assessed by the lending library will be the responsiblity of the user. All charges will be due upon receipt of the material. The borrower will be advised of any charges prior to the use of the material. Late fees for materials that are not returned on time will be passed on to the user.

ALL INTERLIBRARY LOAN BORROWERS MUST COMPLY WITH ALL S.T.L.S. AND LENDING LIBRARY INTERLIBRARY LOAN POLICIES. (See appendix 19)

A. Requests
Submitted by KPL on Fri, 01/13/2006 - 10:31am.
Interlibrary Loan requests must be done in person at the Reference Department. Any unusual I.L.L. requests or problems should be referred to and handled only by the Reference Librarian, unless the situation requires the attention of the Library Director.

Patrons are limited to three I.L.L. requests at one time. Items may take up to two weeks to come in. Requests for more than three items will be taken and submitted by the Reference Librarian if the patron desires, but S.T.L.S. will not send out the extra requests to the lending library until the first three requests have been received by the borrowing library, and items are currently "in-use" by patron.

NOTE: Before taking or submitting any I.L.L. request, it is important that the Reference Librarian double-check the collection to make sure that the library does not own a copy of the book.

B. Qualifications of Patron
Submitted by KPL on Fri, 01/13/2006 - 10:32am.
Before taking an I.L.L. request, make sure that the following qualifications are followed:

1) Patron must be a resident of Kleberg County. NOTE: Non-resident cardholders are also entitled to I.L.L. services only if they possess a current library card.

2) Patron must be a registered borrower of the library, however, non-registered patrons can register at the time of request.

3) High school students under 18 needing I.L.L. items for assignment-related projects must have one of their parents or legal caretaker make the request on their behalf.

C. Restrictions on Type of Materials Requested
Submitted by KPL on Fri, 01/13/2006 - 10:33am.
The following type of materials will NOT be borrowed through the Interlibrary Loan Program:

1) No genealogy, heraldic, and/or similar materials.
2) No current bestsellers - fiction and/or non-fiction.
3) No general and/or rare reference materials.
4) No periodicals. NOTE: The Reference Librarian may be able to acquire a photocopy of an article only if the patron is willing to pay a photocopying fee if the supplying library requires it.

D. Information Required for Request: Patron
Submitted by KPL on Fri, 01/13/2006 - 10:34am.
The following patron information should be recorded on the Interlibrary Loan Request Form:

1) Name.
2) Address.
3) Home and/or business telephone numbers.
4) Library card number.
5) Patron Signature. NOTE: Signature verifies that I.L.L. policies have been explained to patron before request(s) are submitted to S.T.L.S. for processing.

The above information should be obtained as diplomatically as possible. If there is a date after which the patron cannot use the requested book or item, this date should also be noted on the I.L.L. Request Form.

E. Information Required for Request: Book
Submitted by KPL on Fri, 01/13/2006 - 10:35am.
When taking a request, as much information as the patron can provide about the book or item should be noted on the Interlibrary Loan Request Form. All interlibrary loan requests should include the following information:

1) Author (first and last names)
2) Title.
3) Approximate date of publication.
4) Additional information should include: edition, publisher and place of publication. NOTE: Although this additional information is important, they are not as vital as the first three.

F. Review of Request
Submitted by KPL on Fri, 01/13/2006 - 10:37am.
The Reference Librarian must review the request to make sure that the I.L.L. "request form" is complete, and that all items requested conform with current library policies.

The "bibliographic information" provided by the patron should be verified in BOOKS IN PRINT or with another source and noted on the I.L.L. request form. If the "bibliographic information" cannot be verified, this fact should also be noted on the form.

Before submitting the request to S.T.L.S., it is important that the Reference Librarian check the collection to make sure that the library does not own a copy the book.

After the above procedures have been followed, the Reference Libraian will request the item via the S.T.L.S. website. The automated I.L.L. "request form" is filled out on the computer and submitted to S.T.L.S. for processing. The Reference Librarian must date, sign, and retain the I.L.L. "request form" for file keeping.

NOTE: The Reference Librarian has the option to consider whether or not materials being requested should be purchased instead of obtaining them through interlibrary loan. If the Reference Librarian, with the approval of the Library Director, feels that the book should be purchased, the "bibliographic information" will be submitted to the Technical Services Department with the recommendation that item be considered for purchase.

G. Books Received and Processed
Submitted by KPL on Fri, 01/13/2006 - 10:37am.
When the I.L.L. book is received at the library, the Reference Librarian will process the book for circulation. For security reasons, the patron must check-out item from, and returned item to, the Reference Librarian at the Information Desk.

1) CHECK-OUT: Once the book or material is checked out, the Reference Librarian will place the item's "Check-out Card" in the I.L.L. File Drawer. NOTE: Any charges or fees assessed by lending library must be paid upon checkout.

2) CHECK-IN: When the book or material is returned to the library, the Reference Librarian will pull the "Check-out Card" from the I.L.L. File Drawer and place the "Card" in the item. The Reference Librarian will check-in and process the item(s) to mail back to the S.T.L.S. Interlibrary Loan Department or lending library.

3) RENEWAL: If the patron should desire to recheck the I.L.L. book or material, the patron must bring the item in. The Reference Librarian will check the I.L.L. Request Form to see if patron still has enough time remaining on the loan period to re-check item. If an extension on the loan period is required, the Reference Librarian will call S.T.L.S. for approval.

9. REFERENCE MAIL
Submitted by KPL on Fri, 01/13/2006 - 10:38am.
It is the library's policy to respond to all reference requests received by mail. The Reference Librarian has the responsibility of deciding what is a reasonable amount of time (usually a maximum of one hour) to be spent on each letter. The Reference Department will not conduct extensive searches through non-indexed materials such as newspapers and periodicals, nor prepare long bibliographies.

A. Who Drafts Replies
Submitted by KPL on Fri, 01/13/2006 - 10:39am.
Incoming requests to the Reference Department are referred to the Reference Librarian.

B. Signature
Submitted by KPL on Fri, 01/13/2006 - 10:40am.
The individual librarian answering the request signs a letter replying to a reference question. Official letters, i.e., correspondence having to do with the policies and procedures of the department, are signed by the Library Director.

C. Copies
Submitted by KPL on Fri, 01/13/2006 - 10:41am.
Letters are duplicated so that the department replying to the reference question may retain one copy.

D. Policy for Handling Requests
Submitted by KPL on Fri, 01/13/2006 - 10:41am.
The reference staff will attempt to answer letters as fully as possible when they come from requesters who are considered authorized library patrons, i.e., members of the community, city or state government officials, and people from the local area.

The Reference Department should answer all requests asking for general information. WHEN THEY CAN BE IDENTIFIED AS SUCH, THE REFERENCE STAFF WILL NOT COMPLETE HOMEWORK ASSIGNMENTS FOR STUDENTS. Replies to requests that can not be answered by the Reference Department should be referred to a more appropriate source of information.

E. Requests from Out of Area Persons Who Are Not Library Members
Submitted by KPL on Fri, 01/13/2006 - 10:42am.
Requests from out-of-area persons who are not library members will be answered if special materials, collections, or information is unique to the Robert J. Kleberg Public Library or, if it is presumed or known that the patron's local library has no material on that particular subject. An effort will be made by the Reference Department to answer the question or to make available appropriate referrals, which may do so.

F. Multi-Question Letters
Submitted by KPL on Fri, 01/13/2006 - 10:43am.
Letters containing several questions, which require answers from, the department originally receiving the inquiry to the other departments routs more than one department. The latter attaches answers and returns them to the original department for reply to be made to the patron If most of the material involved is in a department other than the first recipient, the department holding the bulk of the material may make the reply.

. Promptness in Answering
Submitted by KPL on Fri, 01/13/2006 - 10:44am.
Replies should be mailed back to inquirers no later than one week after receipt. When suitable, the inquirer may be invited to use the library in person, in the event that we have neither staff nor time to answer the inquirer fully.

H. Requests Regarding Holdings Information
Submitted by KPL on Fri, 01/13/2006 - 10:44am.
Specific, easily answered requests to check library records and report holdings (e.g., which titles does the library own) will be answered. In giving information on library holdings, the reference librarian should not give a negative answer without fully verifying the item requested and checking in all appropriate sources. This applies especially to periodicals, which are often inaccurately cited. The card catalog should be checked for periodical titles not appearing in the Current Periodicals List. When it has been established that material needed by a reader is not available in the library, suggestions may be made concerning other possible locations, which may be appropriate, such as another library, a bookstore, or interlibrary loan.

I. Photocopy Requests
Submitted by KPL on Fri, 01/13/2006 - 10:46am.
Decisions about copying primary source materials are made by the Reference Librarian in compliance with copyright laws. If the material carries a legend prohibiting reproduction, the patron should be advised that it is copyrighted and we cannot photocopy the material. There is a $1.00 charge per page for "phone or mail" photocopy requests from out-of-area individuals who are not library members. Copies will be mailed directly to the patron after payment of any fees due is received.

10. INTERNET USAGE

A. Electronic Services Mission Statement
Submitted by KPL on Fri, 01/13/2006 - 10:48am.
A. To further enhance the library’s mission, the Robert J. Kleberg Public Library will make available a broad range of information resources through electronic services. We make these services available to our library patrons as part of our mission to expand their range of informational, educational, and cultural enrichment opportunities. Throughout its history the Robert J. Kleberg Public Library has made information available in a variety of formats, from print to audiovisual materials. The Internet takes patrons outside the walls and into an electronic world of information. Much of the information patrons find, may be valuable, but not all Internet resources are reliable, current or accurate. Patrons may find opinions, ideas and images, which are controversial, divergent, inflammatory, and offensive. The Internet is a global entity with a highly diverse user population and library patrons use it at their own risk. The Library, however, expressly disclaims any liability or responsibilities arising from access to or use of information obtained through the Internet or any consequences thereof.

B. The Library upholds and affirms the right of each individual to have access to constitutionally protected material. In keeping with Generally Accepted Library Practices, the Library may subscribe to a filtering service for its public access Internet workstations, which restricts access to certain websites. Internet website restrictions shall be enforced to the extent possible with the use of commercially available software. This filtering service limits the amount of pornographic or obscene material available on the Internet, but patrons should be aware that no filtering service is completely effective. The Library does NOT edit or filter out what is made available by this service, nor does it control the content of material on the Internet. It is up to patrons to determine for themselves the value of what they find. Parents, guardians or legal caregivers must assume responsibility for deciding what Internet resources are appropriate for their minor children. The Library does not have the authority or responsibility to act in loco parentis.

C. Designated terminals will be located where library staff can monitor them with minimal assistance. While patrons are free to access whatever Internet sites they wish, the library must also be mindful and respectful of the rights of other patrons (particularly children) not to be inadvertently exposed to material and images they (or their parents) may find personally unsuitable. In fact, the library is obligated to comply with local, state and federal laws regarding the use of computer resources in the prevention of exposure to certain explicit images and material.

D. Electronic services usage will be managed in a manner consistent with the “Patron Guidelines For Using Electronic/Internet Services� policies that have been adopted by the Robert J. Kleberg Public Library Board.

B. Patron Guidelines for Using Electronic/Internet Services
Submitted by KPL on Fri, 01/13/2006 - 10:49am.
A. Patrons using the Internet WILL HAVE A TIME LIMIT of 45 minutes as a condition of use. If no one is waiting to use the Internet, current user may continue over his or her time limit with the provision that terminal be relinquished to the next user when requested by attending librarian. To protect the privacy of the user, user is encouraged to log off any site and return to the Internet “Home Page�. Time limits for the various Electronic Services are listed below:


Electronics Services Time Limits

v Internet 45 minutes
v Office Applications 45 minutes
v Research programs 45 minutes
v Children’s Internet 45 minutes
v Children’s Educational programs 30 minutes
v Non-Residents Internet 45 minutes*
v Non-Residents E-mail 25 minutes*
*With approval of Library Director or designee.


Questions or problems regarding the Electronic/Internet Services should be referred to the Reference/Information Desk. Staff can only provide minimal assistance on the various electronic services; therefore, users must have a working knowledge of the Internet and office applications.

B. Use of the Electronic/Internet Services is on a first-come, first-served basis. No reserves will be taken.

C. The Internet is offered to the public as an informational tool and STRICTLY FOR RESEARCH USE ONLY! Recreational browsing, obscene or explicit sites, chat groups, or playing of games on the Internet is strictly prohibited. Failure to use the Electronic/Internet Service terminals appropriately and responsibly may result in revocation of library privileges.

D. Parents are encouraged to work closely with their children in selecting material that is consistent with personal and family values and boundaries, as the Library assumes no responsibility in this regard. Parents and/or guardians and children are encouraged to read MY RULES FOR ONLINE SAFETY.

E. Children’s “MY RULES FOR ONLINE SAFETY� Statement:

I will not give out personal information such as my address, telephone number, different parent’s work address, telephone number, or the name and location of my school without my parent’s permission.

I will tell my parents right away if I come across any information that makes me feel uncomfortable.

I will never agree to get together with someone I "meet" online without first checking with my parents. If my parents agree to the meeting, I will be sure that it is in a public place and bring my mother or father along.

I will never send a person my picture or anything else without first checking with my parents.

I will not respond to any messages that are mean or that make me feel uncomfortable in any way. It is not my fault if I get a message like that. If I do, I will tell my parents right away so that they can contact the online service.

For further information on child safety, Please call the National Center for Missing and Exploited Children at 1-800-THE-LOST (1-800-843-5678).

F. By signing the “Log Sheet� users acknowledge policy terms of access and user responsibilities. All Internet users aged 6-16 years of age must have an “Internet Consent Card� signed by a parent, guardian or legal caregiver on file with the Library. Users 13-16 years of age may use the Internet without supervision. Users 6-12 years of age may use the Internet with a parent, guardian, or legal caregiver’s signature on the “Log Sheet� and direct supervision. By signing the Parent, Guardian, or Legal Care Giver acknowledges that they have read and understand the library’s Internet policies and rules and accept the terms of their use, and further acknowledge that THEY, NOT THE LIBRARY, are responsible for the access of users under age 18. The same Electronic/Internet Services policies that apply to adults also govern juvenile users.

C. Internet Access and Electronic Services
Submitted by KPL on Fri, 01/13/2006 - 10:50am.
A. The library’s electronic services include the following software programs that are installed on computer terminals:

v Microsoft Office Applications
v Educational Reference Applications
v Children’s Educational Programs
See Informational Folder in the Computer Room for complete listing.

B. Users may not always be able to access certain websites on the Internet. The Robert J. Kleberg Public Library is not responsible for lack of access and any other reasons beyond the library's control. There are many reasons, among them:

1. There are too many Internet visitors and the host computer has closed or limited access from the "outside world".

2. The database or resource is licensed to a particular institution, in which case you would need to be affiliated with the institution in order to get access.

3. The host computer has changed its address or has closed down.

4. Library's Internet connection may be periodically and temporarily inoperable due to technical difficulties.

5. In some cases websites will be filtered/restricted to Internet users.

C. Users may NOT use the Electronic/Internet Services Workstations to:

1. Gain unauthorized access to restricted files or networks.

2. Obstruct other people's work on the network.

3. Make any attempt to damage computer equipment or software.

4. Make any attempt to alter software configurations.

5. Make any attempt to cause degradation of system performance.

6. Use any workstation for illegal or criminal purposes.

7. Download from Internet sites to hard drive.

D. U.S. copyright law (Title 17, U.S. Code) prohibits the unauthorized reproduction or distribution of copyrighted materials, except as permitted by the principles of "fair use". Users may not copy or distribute electronic materials (including electronic mail, text, images, programs or data) without the explicit permission of the copyright holder. Responsibility for all consequences of copyright infringement lies with the user, the Library expressly disclaims any liability or responsibility resulting from such use.

E. VIOLATORS OF THE INTERNET ACCESS P0LICIES WILL PERMANENTLY LOSE THEIR PRIVILEGE TO USE THE LIBRARY’S ELECTRONIC SERVICES.

D. Conditions for Using Electronic Services
Submitted by KPL on Fri, 01/13/2006 - 10:51am.
A. USERS MUST PRESENT a valid Robert J. Kleberg Public Library card issued in their name to Attending Librarian at the Circulation Desk in order to obtain an "Electronic Services User Permit" tag. User's library account must be in good standing before "user permit" tag is issued. User must log in with Reference Librarian at the Reference/Information Desk before using Electronic/Internet Services terminal. Users are also required to log out with Reference Librarian when finished. “User Permit tag� must be returned to the Reference Desk.

B. Electronic Services will be available, subject to periodic maintenance, from 8:15 a.m. to 5:45 p.m. Tuesday through Friday and 9:15 to 12:45 on Saturday, at which time patron must exit the electronic site to allow for library's closing at it's regular time. In case of computer failure, no other computer will be supplied.

C. Users using the Microsoft Office Applications and/or the Internet may save/download files onto their own personal disk using the “A:� drive. If a user does not have his/her own diskette the library will provide floppy disks at $1.00 per diskette. Printing of documents will be allowed for a nominal fee. Patrons wanting to use their own paper will still be charged the library’s set printing fees. All printed materials will be available at the Circulation Desk.

E. Staff Policies for Using Electronic Services
Submitted by KPL on Fri, 01/13/2006 - 10:53am.
A. Staff MUST REFRAIN from unauthorized personal or private use of the library’s Electronic Services, such as the Internet, computers, printers, modems, etc.

B. Staff may NOT use their departmental Electronic/Internet Services for personal or private business unrelated to the mission of the library during working hours.

C. Use of E-mail for personal or private use is NOT permitted WITHOUT the APPROVAL of the Library Director or designee.

D. Staff use of Electronic/Internet Services for PERSONAL OR PRIVATE USE MUST BE APPROVED by the Library Director or designee with the following guidelines:

1. Personal or private use will be on an employee’s personal time.
2. It will not interfere with any work-related activity.
3. Staff cannot save or retain any personal files onto the hard drive.
4. Personal files must be saved onto an employee’s personal floppy disk.
5. Staff is subject to all of the rules applicable to library patrons.

E. Library Passwords for Electronic/ Internet Services access are provided for STAFF USE ONLY. The passwords ARE NOT to be given to ANYONE under any circumstances. Writing them down where they may be seen by unauthorized personnel could result in unauthorized and illegal use.

F. Any abuse of the Electronic/ Internet Services by a staff member will result in a warning and/or disciplinary action by the Library Director.

11. PUBLIC WORD PROCESSING TERMINAL
Submitted by KPL on Fri, 01/13/2006 - 11:11am.
POLICY: When available, the library will provide registered patrons access to a Public Word Processing Terminal. Use of the word processing terminal is available to patrons on a first come, first serve basis. No reserves will be taken.

A. Usage of the Public Word Processing Terminal will be managed in a manner consistent with all applicable Electronic Services Usage policies.

B. User must be 13 years of age or older in order to use Public Word Processing Terminal. CHILDREN UNDER 13 MUST REQUEST SPECIAL PERMISSION FROM THE LIBRARY DIRECTOR OR AUTHORIZED LIBRARIAN TO USE THE WORD PROCESSING TERMINAL. Staff can only provide minimal assistance; therefore, all users must demonstrate to attending librarian the ability to operate the Microsoft Word application and/or any of the other Microsoft Office applications for public use.

C. PATRON MUST PRESENT A VALID LIBRARY CARD ISSUED UNDER THEIR NAME TO ATTENDING LIBRARIAN AT THE CIRCULATION DESK IN ORDER TO OBTAIN A “USER PERMIT TAG� FOR PUBLIC WORD PROCESSING TERMINAL USE. User's library account must be in good standing before "USER PERMIT TAG" is issued.

D. Users must log in with attending librarian at the Reference Information Desk before using word processing terminal. Availability of word processing terminal will be subject to the demands of the day. There is no charge for use of the word processing terminal; however, in order to provide the word processing terminal to as many patrons as possible, a time limit of 45 minutes will be placed as a condition of use.

E. If no one is waiting to use the word processing terminal, current user may continue using the word processing terminal after their 45 minute time period with the provision the word processing terminal must be relinquished to next user when requested by attending librarian even if user has not finished with a specific project. Waiting patrons who do not return for their assigned time will forfeit their 45-minute period. Only one person may use the word processing terminal at a time.

F. Users may save their files using their own personal disk, however the library will provide users with floppy disks at $1.00 per diskette. Printing of documents will be allowed for a nominal fee. Users wanting to use their own paper will still be charged the library’s set printing fees. All printed materials will be available at the Circulation Desk

G. User must log out with attending librarian when finished with Public Word Processing Terminal. "User permit tag" must be returned to the Reference Desk.

H. The library is not responsible for any word processing terminal failure, misprints, and injuries to paper or printed material because of using the word processing terminal. User assumes all responsibilities for injuries of their materials. In case of word processing terminal failure, no other word processing terminal will be supplied.

12. PUBLIC TYPEWRITER
Submitted by KPL on Fri, 01/13/2006 - 11:12am.
POLICY: When available, the library will provide registered patrons access to a public use typewriter. Use of the typewriter is available to patrons on a first come, first serve basis. No reserves will be taken.

A. User must be 13 years of age or older in order to use Public Typewriter. CHILDREN UNDER 13 MUST REQUEST SPECIAL PERMISSION FROM THE LIBRARY DIRECTOR OR AUTHORIZED LIBRARIAN TO USE THE TYPEWRITER. All users must demonstrate to attending librarian the ability to operate Public Typewriter.

B. PATRON MUST PRESENT A VALID LIBRARY CARD ISSUED UNDER THEIR NAME TO ATTENDING LIBRARIAN AT THE CIRCULATION DESK IN ORDER TO OBTAIN A "USER PERMIT" TAG FOR PUBLIC TYPEWRITER USE. User's library account must be in good standing before "USER PERMIT TAG" is issued.

C. Users must log in with attending librarian at the Reference Information Desk before using typewriter. Availability of typewriter will be subject to the demands of the day. There is no charge for use of the typewriter; however, in order to provide the typewriter to as many patrons as possible, a time limit of 45 minutes will be placed as a condition of use.

D. If no one is waiting to use the typewriter, current user may continue using the typewriter after their 45 minute time period with the provision the typewriter must be relinquished to next user when requested by attending librarian even if user has not finished with a specific project. Waiting patrons who do not return for their assigned time will forfeit their 45-minute period. Only one person may use the typewriter at a time.

E. User may use their own paper, however, the library will provide typing paper at .15 cents per page.

F. User must log out with attending librarian when finished with public typewriter. "User permit tag" must be returned to the Reference Desk.

G. The library is not responsible for any typewriter failure, misprints, and injuries to paper or printed material as a result of using the typewriter. User assumes all responsibilities for injuries of their materials. In the event of typewriter failure, no other typewriter will be supplied.